Pathmark Stores, Inc.
200 Milik St.
Carteret, NJ 07008

re: Pathmark, Franklin Square, NY
460 Franklin Ave., Franklin Square, NY 11010

Dear Sir or Madam,

For many years I have shopped at (and, many years ago, worked at) the Franklin Square Pathmark, so I consider myself a loyal customer. Nevertheless, I am writing to complain about the apathy displayed by store manager "Robert" on June 13, 2006.

While in the produce section, my wife tripped over a poorly secured floor rug and injured her hand. It was enough to cause bleeding from her thumb (she jammed her finger against a display case), so we requested a band-aid and alcohol wipe from Robert, who was standing before the courtesy desk and who identified himself as a manager when asked. We were given a band-aid, and Robert asked to be shown where my wife had tripped. We showed him the poorly taped rug.

And that was the end of it, apparently, as far as Robert was concerned. He mentioned that the store was undergoing renovations, which, as frequent customers, we already knew.

Robert did not apologize on behalf of Pathmark. He did not inquire after my wife's condition. He showed no embarrassment, no concern, and, as evidenced by his apathy, no training in customer service, customer relations, or indeed any experience in common decent courtesy.

It was infuriating to have an already upsetting shopping experience compounded by our cashier, who rang up - as part of our order - an item from the customer next in line. This resulted in a second trip to the courtesy desk to obtain a refund. I would like to mention that the employee at the courtesy desk, Amanda, was extremely helpful, polite, and displayed all the concern for my wife's well-being that Robert had lacked.

I have several years' experience in retail. Robert's response to a customer injury was inexcusably deficient. The man was sorely lacking in judgment when he failed to at least feign concern for his customer.

I request that this letter of complaint be placed in Robert's permanent file, and that it be considered during his review. I would also appreciate a written reply to this complaint.

Sincerely,

Robert John Maddock